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Everything posted by Lucia_Behemoth

  1. Lucia_Behemoth

    Switch Save Data Issues

    Sorry to hear this is happening. I just have a couple of questions for you to help us figure this out. 1. Do all of your characters levels revert to level 1? 2. Can you also let me know at what point in the story you quit out to the map to save? 3. Can you verify that you are using a Nintendo account or a guest account? 4. Do you have any parental settings on your Switch?
  2. Lucia_Behemoth

    Switch Local play Issues

    You're very welcome! 😄
  3. Lucia_Behemoth

    Castle Crashers PS4 online multiplayer game-breaking bug

    Thank you, everyone, for the added information and working with us on this issue. We are looking into the Black screen issue and will update this message when we have more information.
  4. Lucia_Behemoth

    Castle Crashers PS4 online multiplayer game-breaking bug

    Hi Madman5000, Thank you for all of the additional information! You will see some lagging with Nat type 2(Moderate) especially if both of you are on the same router. A couple of things you can try is directly plugging one of the ps4's directly into the router and see if this helps. Also, try and see if just one of you plays online if the lagging still occurs. Oh, one last question are you both able to connect together online you and the other person on the same router? Are you getting any laggy sections when you play together?
  5. Lucia_Behemoth

    Switch save loading problems.

    Hello Benokojo, If you could can you list step by step of the process? We are trying to reproduce this issue but aren't able to. Thank you,
  6. Lucia_Behemoth

    Switch Local play Issues

    It sounds like you are using Guest Profiles, which means the progress they make unfortunately can’t be saved. Only the progress of Player 1 will be saved. But if you create additional local profiles on your Switch, you will be able to save the progress of every local player! After creating additional local profiles, all you need to do is go to the Character Select screen after creating a lobby. Then have another user join and have them press the "Y" button before readying up. This should allow the other user to select a different profile to use instead of the guest profile and all progress should now be saved for everybody! Please let me know if this works out for you!
  7. Lucia_Behemoth

    Castle Crashers PS4 online multiplayer game-breaking bug

    Thank you so much for reporting this issue! We are having trouble reproducing this issue so if it's alright we had a couple of questions for you. 1. Are you experiencing any lag before this occurs? 2. Is everyone using a wireless or wired connection? 3. Can you please let me know everyone's NAT type? You can check your NAT type with the steps below. Go to Settings and then Network menu. Now click on the view connection status option. You will see the status of your NAT on the bottom of the screen. 4. Is anyone playing on a Playstation Pro? Thank you,
  8. Hello! Please make sure that your game is completely updated there should be a patch after the initial download. Please let me know if you're not seeing it.
  9. Lucia_Behemoth


    Sorry for the late reply! Have you tried redownloading your Xbox Profile? If not I have linked how to do so below this might help also long as you haven't started a new game. Please let me know if your able to get this working.
  10. You're very welcome
  11. The button should be back up and working now.
  12. Hi! There is actually an issue with Save transfer at the moment. We are working to resolve it asap! We will let everyone know when it is working again.
  13. Hi Poofca! It did thank you for bringing it to our attention. Was just about to message you to see if it was fixed. Thank you for letting us know!
  14. Lucia_Behemoth


    Are you still having this issue? If so does this happen if you're in single or multiplayer mode?
  15. Lucia_Behemoth

    Is this a glitch?

    Sounds like there might have been a hiccup with the cloud saving. Did you happen to try and re-download your save? Or did you start a new game?
  16. Lucia_Behemoth

    Please delete my account

    We can do this for you. Your account will be deleted shortly.
  17. Lucia_Behemoth

    Please Delete My Account.

    Yup, we will be deleting it shortly!
  18. Lucia_Behemoth

    Port numbers to play online

    What message are you getting when you try to create a game? Are you getting an error at all? For now, go ahead and check your NAT type and make sure that your UPnP settings are open. I have linked our guide below to help with this. Please let me know if you are able to create a game.
  19. Lucia_Behemoth


    Hi, Go ahead and try the suggestions below. First, please attempt a to power cycle your modem/router. To do this please follow the steps below. 1 . Switch off and unplug the power from your modem/router. 2. Leave both unplugged for 30 seconds. 3. Plug the power back into the modem/router and verify that you are again connected to the Internet. 4.Once you have internet go ahead and boot the game and verify if this has fixed the issue. If this does not fix the issue we have a workaround that should fix this lobby issue. 1. Disconnect for your online session and go into single player mode. 2. Make a bit of progress on a character that you have not gone through story mode with. 3. After a couple of levels save the game and attempt to connect online with your online. If you are still unable to clear up this issue please submit a ticket through our support site and we will troubleshoot the issue with you:
  20. Lucia_Behemoth

    Mt. Olympus Bug (SPOILERS)

    Thank you for the report! We will be looking into this issue. If you have discord you may be able to send the image over to one of our support staff. If not, please do not worry about it.
  21. Lucia_Behemoth

    Castle Crashers Steam Glitch

    Did you happen to submit a ticket to our support page? If not can you do so with the link below:
  22. Lucia_Behemoth

    Error opening the game in Steam

    Hello! Are you still getting this error? This error can be caused by a couple of things. You might want to try reinstalling the game first and see if that fixes the issue. If the game is still giving you same error please make sure that your Windows is fully updated and that your graphics card is completely up to date as well. Restart your computer and try to relaunch the game. ------------- ¡Hola! ¿Sigues recibiendo este error? Este error puede ser causado por un par de cosas. Es posible que desee intentar reinstalar el juego primero y ver si eso soluciona el problema. Si el juego aún le da el mismo error, asegúrese de que su Windows esté completamente actualizado y de que su tarjeta gráfica esté completamente actualizada también. Reinicia tu computadora e intenta reiniciar el juego.
  23. Lucia_Behemoth

    Bug in quest "The Botanikill Gardens"

    Hi, The troll mother that you walked up to the gate with did they pick up the key or have the key on them? If one of your other fighters had the key it should have dropped and you would have had to pick the key up again. Please let me know if this was not the issue.
  24. Lucia_Behemoth

    It wont launch

    Are you still having this issue? Are you hearing any audio when you get the white screen?
  25. Lucia_Behemoth


    Which DLC are you not seeing after purchase?