Lucia_Behemoth

Admin [NPC]
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Everything posted by Lucia_Behemoth

  1. Hi everyone! Fortunately, I am not a bot! 🤖 We are still very much looking into these issues but it is going to take some time to get the fixes in since we are a small team. As for the Black screen issue, since we using the PS4 P2P services not a dedicated server, it seems to occur with users that have a download speed of 3gb and below. We will update everyone once we have further updates!
  2. Sorry that you ran into this issue, but there is a workaround. 1. First, find a friend that has Hatty unlocked with the Gem Sword. 2. Have your friend start a new game with Hatty. Make sure that they have the Gem Sword equipped. 3. Load into any level where you can quickly pick up a weapon. The easiest/fastest one to get is the Pitchfork in the first level of the game. It's right at the entrance to the Castle! 4. Have your friend pick up the weapon you found and quickly go and pick up the Gem Sword. If you did it right, the Blacksmith will tell you to come visit him, and the Gem Sword will show up in your Weapons Frog. If you are unable or do not have a friend with the Gem Sword, please let us know and we would gladly help you get the Gem Sword.
  3. Hello! You will need to log in the other Joy-cons in through the Controller Settings on you the Main Menu of the Switch. You'll need to go into "Change Grip Order" and log in the other Joy-cons. Please let me know if you're still having trouble.
  4. Hello everyone! We're very sorry you all are running into this issue we are trying to figure out what the cause is so we can get it fixed asap! Unfortunately, we aren't able to reproduce this issue. If you all could answer a couple of questions for me this will help greatly so we can get it fixed. 1. What language and region are you in? 2. Did you ever swap languages after downloading the game? 3. Which trophies were you unable to lock? Thank you,
  5. Thank you, everyone, for the added information and working with us on this issue. We are looking into the Black screen issue and will update this message when we have more information.
  6. Hi Madman5000, Thank you for all of the additional information! You will see some lagging with Nat type 2(Moderate) especially if both of you are on the same router. A couple of things you can try is directly plugging one of the ps4's directly into the router and see if this helps. Also, try and see if just one of you plays online if the lagging still occurs. Oh, one last question are you both able to connect together online you and the other person on the same router? Are you getting any laggy sections when you play together?
  7. Hello Benokojo, If you could can you list step by step of the process? We are trying to reproduce this issue but aren't able to. Thank you,
  8. It sounds like you are using Guest Profiles, which means the progress they make unfortunately can’t be saved. Only the progress of Player 1 will be saved. But if you create additional local profiles on your Switch, you will be able to save the progress of every local player! After creating additional local profiles, all you need to do is go to the Character Select screen after creating a lobby. Then have another user join and have them press the "Y" button before readying up. This should allow the other user to select a different profile to use instead of the guest profile and all progress should now be saved for everybody! Please let me know if this works out for you!
  9. Thank you so much for reporting this issue! We are having trouble reproducing this issue so if it's alright we had a couple of questions for you. 1. Are you experiencing any lag before this occurs? 2. Is everyone using a wireless or wired connection? 3. Can you please let me know everyone's NAT type? You can check your NAT type with the steps below. Go to Settings and then Network menu. Now click on the view connection status option. You will see the status of your NAT on the bottom of the screen. 4. Is anyone playing on a Playstation Pro? Thank you,
  10. Hello! Please make sure that your game is completely updated there should be a patch after the initial download. Please let me know if you're not seeing it.
  11. Sorry for the late reply! Have you tried redownloading your Xbox Profile? If not I have linked how to do so below this might help also long as you haven't started a new game. https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-profile-xbox-360 Please let me know if your able to get this working.
  12. Hi! There is actually an issue with Save transfer at the moment. We are working to resolve it asap! We will let everyone know when it is working again.
  13. Hi Poofca! It did thank you for bringing it to our attention. Was just about to message you to see if it was fixed. Thank you for letting us know!
  14. Are you still having this issue? If so does this happen if you're in single or multiplayer mode?
  15. Sounds like there might have been a hiccup with the cloud saving. Did you happen to try and re-download your save? Or did you start a new game?
  16. We can do this for you. Your account will be deleted shortly.
  17. Yup, we will be deleting it shortly!
  18. What message are you getting when you try to create a game? Are you getting an error at all? For now, go ahead and check your NAT type and make sure that your UPnP settings are open. I have linked our guide below to help with this. https://support.thebehemoth.com/hc/en-us/articles/205462755-How-do-I-check-and-change-my-NAT-Type-or-UPnP-settings-for-my-PlayStation- Please let me know if you are able to create a game.
  19. Hi, Go ahead and try the suggestions below. First, please attempt a to power cycle your modem/router. To do this please follow the steps below. 1 . Switch off and unplug the power from your modem/router. 2. Leave both unplugged for 30 seconds. 3. Plug the power back into the modem/router and verify that you are again connected to the Internet. 4.Once you have internet go ahead and boot the game and verify if this has fixed the issue. If this does not fix the issue we have a workaround that should fix this lobby issue. 1. Disconnect for your online session and go into single player mode. 2. Make a bit of progress on a character that you have not gone through story mode with. 3. After a couple of levels save the game and attempt to connect online with your online. If you are still unable to clear up this issue please submit a ticket through our support site and we will troubleshoot the issue with you: https://support.thebehemoth.com/hc/en-us/requests/new
  20. Thank you for the report! We will be looking into this issue. If you have discord you may be able to send the image over to one of our support staff. If not, please do not worry about it.
  21. Did you happen to submit a ticket to our support page? If not can you do so with the link below: https://support.thebehemoth.com/hc/en-us/requests/new
  22. Hello! Are you still getting this error? This error can be caused by a couple of things. You might want to try reinstalling the game first and see if that fixes the issue. If the game is still giving you same error please make sure that your Windows is fully updated and that your graphics card is completely up to date as well. Restart your computer and try to relaunch the game. ------------- ¡Hola! ¿Sigues recibiendo este error? Este error puede ser causado por un par de cosas. Es posible que desee intentar reinstalar el juego primero y ver si eso soluciona el problema. Si el juego aún le da el mismo error, asegúrese de que su Windows esté completamente actualizado y de que su tarjeta gráfica esté completamente actualizada también. Reinicia tu computadora e intenta reiniciar el juego.