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Everything posted by Lindsay

  1. Need le tech support?! Skylatron_Behemoth is your one-stop tech support... person... yeah.

    1. Show previous comments  4 more
    2. A C Cret

      A C Cret

      The fact that the word "Behemoth" is no longer in her name tipped me off :/

      She will be missed :c

    3. Cat Guard

      Cat Guard

      Lets just imagine her forum profile was reincarnated into Skylatron.

      She doesn't have the 'Behemoth' in her name since she's no longer with them. Older members like Kelly had the 'Behemoth' in her username, then passed it to Christine, and it's now inactive, under the name "Powered By Chicken"

    4. Hatty Hominid

      Hatty Hominid

      Just got around to seeing this and now I'm super sad... She was my favorite of the staff members

  2. Hi y'all! In the past, I have helped out with forum tech support goodness -- but in the future, the amazing and wonderful SKYLATRON will be doing this! You may have already seen her bopping around, saying hi, answering questions... please join me in welcoming her more officially. Thanks, as always, for playing our games (and for being so cool and nice)!
  3. Usually when this happens there is a technical problem with the game. We should have resolved it now!
  4. That's not good! Can you tell me which platform you were playing on?
  5. Hope this helps!
  6. Are you playing on XBLA? If so, this might explain things.
  7. It sounds like you might be dealing with a sticky key. If you have another keyboard lying around, can you give that a try and let me know if you still experience the issue?
  8. Whoa, sounds like something went seriously wrong! Is this on Steam? You might be missing files -- have you tried verifying your game cache? You may also need to reinstall your game.
  9. Oh no... that's not good at all. We have answered a similar question before, so this should help: Unfortunately we don't have the technical capacity to restore save progress on our end.
  10. Have you tried contacting Microsoft support? This sounds like a Store problem to me, which unfortunately we are not able to fix! Microsoft handles everything dealing with your purchases and rights to them on the store.
  11. Hey there! Since we're also chatting with you on Steam forums and in the ticketing system, we'll continue the conversation in ticketing just so everything's in one place.
  12. Hi there! It sounds like you are playing on Steam? If so, please try these troubleshooting methods.... If everyone in your group does all of them, it normally fixes this issue.
  13. Hi Leah! Sorry, no, I do not have any more information at this time. There are quite a few requirements to releasing content on consoles in each individual country. We are a super small team, so we have to pick and choose our projects very carefully -- hope you understand! There's always hope for the future, though -- you can read more about any of our upcoming projects and releases on our blog:
  14. I like things.

    1. M80


      What kind of things?

    2. Hatty Hominid
    3. A C Cret

      A C Cret

      Oh. Mah. GAWSH.

      Lindsay, how did you KNOW?

      Disclaimer: I am not a white girl. Sorry ;)

  15. This is in BattleBlock Theater? Which version? This message is a new one to me...
  16. Hi leah! Thanks for contacting us! I'm going to look into this issue a bit more with our production team. Thanks for your patience.
  17. Congratulations and thanks for your help! <3
  18. Hi there! This is usually an issue with the Steam client incorrectly creating or downloading game files. You may want to contact Steam support for help! Here is a thread with a couple common troubleshooting solutions for all Steam games:
  19. Hey! We are looking into this -- apologies for the trouble!
  20. Hi there -- really sorry to hear this happened, that is a huge bummer. :-/ Can you tell me if you mistakenly hit the X button on the reset screen to erase your progress? Unfortunately, there is no way on our end to restore old progress. We don't keep any progress information on our end, and just don't have the technical ability to do this. If you are super super super lucky and playing on Steam, SOMETIMES old save data remains on the Cloud, so you COULD try and pull it down -- are you playing on Steam or XBLA?
  21. Hi there! Since you are a new member, you cannot make those changes until you've posted 5 times and had those posts approved by a moderator. Don't worry, it'll be sooner than you think -- you have 1 post already! Have a good one!
  22. Hi there! Can you tell me more about what happened to your PS3? Unfortunately, Castle Crashers data is not stored to any kind of servers or anything, so we do not have the technical ability to restore lost data.
  23. Did you enabled the user faces in your settings?
  24. Hi there! What results did you get when you verified the game cache? Have you tried uninstalling and then reinstalling the game? This sounds like a file delivery problem from Steam... sometimes you can jumpstart these by starting your download over from scratch.
  25. Which platform are you playing on? Xbox or Steam?