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NotByA GreNade

Losing All Bbt Heads

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I was plaing BattleBlock Theater and my internet turned off when i turned my internet  back on all my heads plus my trophy were gone i dont know if you can find a way to get my heads back please help 

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I was plaing BattleBlock Theater and my internet turned off when i turned my internet  back on all my heads plus my trophy were gone i dont know if you can find a way to get my heads back please help 

Maybe turn your console off then turn it back on or sign on and off.

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I was plaing BattleBlock Theater and my internet turned off when i turned my internet  back on all my heads plus my trophy were gone i dont know if you can find a way to get my heads back please help 

Maybe turn your console off then turn it back on or sign on and off.

I Tried that it didnt work 

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I was plaing BattleBlock Theater and my internet turned off when i turned my internet  back on all my heads plus my trophy were gone i dont know if you can find a way to get my heads back please help 

 

Hi -- we want to help you out but we need a bit more information!

 

It sounds to me like you may not have been logged into your profile while earning heads, and were playing as a Guest. When you say your internet turned off, how did this happen? Were you logged into one gamertag while online and was suddenly disconnected, or were you offline the entire time you were playing? Is there any chance you weren't actually logged into your profile and were playing as a Guest? 

 

You must be logged into a specific profile in order to save progress -- being offline shouldn't effect anything, though!

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I was plaing BattleBlock Theater and my internet turned off when i turned my internet  back on all my heads plus my trophy were gone i dont know if you can find a way to get my heads back please help 

 

Hi -- we want to help you out but we need a bit more information!

 

It sounds to me like you may not have been logged into your profile while earning heads, and were playing as a Guest. When you say your internet turned off, how did this happen? Were you logged into one gamertag while online and was suddenly disconnected, or were you offline the entire time you were playing? Is there any chance you weren't actually logged into your profile and were playing as a Guest? 

 

You must be logged into a specific profile in order to save progress -- being offline shouldn't effect anything, though!

i was playing online Ball Game and my brother unplugged the router so the internet went off when i plugged it back in and got back my heads and trophy were gone

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I was plaing BattleBlock Theater and my internet turned off when i turned my internet  back on all my heads plus my trophy were gone i dont know if you can find a way to get my heads back please help 

 

Hi -- we want to help you out but we need a bit more information!

 

It sounds to me like you may not have been logged into your profile while earning heads, and were playing as a Guest. When you say your internet turned off, how did this happen? Were you logged into one gamertag while online and was suddenly disconnected, or were you offline the entire time you were playing? Is there any chance you weren't actually logged into your profile and were playing as a Guest? 

 

You must be logged into a specific profile in order to save progress -- being offline shouldn't effect anything, though!

i was playing online Ball Game and my brother unplugged the router so the internet went off when i plugged it back in and got back my heads and trophy were gone

 

Does this describe what happened: 

1. You were playing Ball game signed into your regular profile, with no Prisoners earned

2. Brother unplugged the router

3. You finished your game

4. You earned a trophy -- which one?

5. You purchased a large number of Prisoners with gems

6. You plugged the ethernet back in

7. You immediately checked the same profile you had been logged in throughout steps 1-6, and the Prisoners you purchased were all gone and the trophy was missing. 

 

Let me know if I'm understanding the steps correctly! We'll look into this one at The Behemoth.

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I was plaing BattleBlock Theater and my internet turned off when i turned my internet  back on all my heads plus my trophy were gone i dont know if you can find a way to get my heads back please help 

 

Hi -- we want to help you out but we need a bit more information!

 

It sounds to me like you may not have been logged into your profile while earning heads, and were playing as a Guest. When you say your internet turned off, how did this happen? Were you logged into one gamertag while online and was suddenly disconnected, or were you offline the entire time you were playing? Is there any chance you weren't actually logged into your profile and were playing as a Guest? 

 

You must be logged into a specific profile in order to save progress -- being offline shouldn't effect anything, though!

i was playing online Ball Game and my brother unplugged the router so the internet went off when i plugged it back in and got back my heads and trophy were gone

 

Does this describe what happened: 

1. You were playing Ball game signed into your regular profile, with no Prisoners earned

2. Brother unplugged the router

3. You finished your game

4. You earned a trophy -- which one?

5. You purchased a large number of Prisoners with gems

6. You plugged the ethernet back in

7. You immediately checked the same profile you had been logged in throughout steps 1-6, and the Prisoners you purchased were all gone and the trophy was missing. 

 

Let me know if I'm understanding the steps correctly! We'll look into this one at The Behemoth.

No its like this

1 I was plaing A online match oof ball game 

2 My brother unplugged the router and i suddelny got disconnected

3 When the ethernet came back on i had lost all my heads that i had unlocked from playing the game and my silver trophy that you get for beating Normal Mode

I know you might not be able to get my heads back i just want to figure out what happend. I think when i got disconnected from the game all my saved data was deleted which basically  caused  a reset. I just found out today that i still have my achievement and stats so i dont know if you can some how track that back and find all my heads before all the data got deleted

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I was plaing BattleBlock Theater and my internet turned off when i turned my internet  back on all my heads plus my trophy were gone i dont know if you can find a way to get my heads back please help 

 

Hi -- we want to help you out but we need a bit more information!

 

It sounds to me like you may not have been logged into your profile while earning heads, and were playing as a Guest. When you say your internet turned off, how did this happen? Were you logged into one gamertag while online and was suddenly disconnected, or were you offline the entire time you were playing? Is there any chance you weren't actually logged into your profile and were playing as a Guest? 

 

You must be logged into a specific profile in order to save progress -- being offline shouldn't effect anything, though!

i was playing online Ball Game and my brother unplugged the router so the internet went off when i plugged it back in and got back my heads and trophy were gone

 

Does this describe what happened: 

1. You were playing Ball game signed into your regular profile, with no Prisoners earned

2. Brother unplugged the router

3. You finished your game

4. You earned a trophy -- which one?

5. You purchased a large number of Prisoners with gems

6. You plugged the ethernet back in

7. You immediately checked the same profile you had been logged in throughout steps 1-6, and the Prisoners you purchased were all gone and the trophy was missing. 

 

Let me know if I'm understanding the steps correctly! We'll look into this one at The Behemoth.

No its like this

1 I was plaing A online match oof ball game 

2 My brother unplugged the router and i suddelny got disconnected

3 When the ethernet came back on i had lost all my heads that i had unlocked from playing the game and my silver trophy that you get for beating Normal Mode

I know you might not be able to get my heads back i just want to figure out what happend. I think when i got disconnected from the game all my saved data was deleted which basically  caused  a reset. I just found out today that i still have my achievement and stats so i dont know if you can some how track that back and find all my heads before all the data got deleted

 

Well -- we'll certainly do our best to figure out what's going on here!

 

What's your gamertag?

 

Also, you may want to try deleting and re-downloading your profile to see if your data gets restored. Here are some directions from Microsoft on how to do this: 

http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/profile-move-delete

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I was plaing BattleBlock Theater and my internet turned off when i turned my internet  back on all my heads plus my trophy were gone i dont know if you can find a way to get my heads back please help 

 

Hi -- we want to help you out but we need a bit more information!

 

It sounds to me like you may not have been logged into your profile while earning heads, and were playing as a Guest. When you say your internet turned off, how did this happen? Were you logged into one gamertag while online and was suddenly disconnected, or were you offline the entire time you were playing? Is there any chance you weren't actually logged into your profile and were playing as a Guest? 

 

You must be logged into a specific profile in order to save progress -- being offline shouldn't effect anything, though!

i was playing online Ball Game and my brother unplugged the router so the internet went off when i plugged it back in and got back my heads and trophy were gone

 

Does this describe what happened: 

1. You were playing Ball game signed into your regular profile, with no Prisoners earned

2. Brother unplugged the router

3. You finished your game

4. You earned a trophy -- which one?

5. You purchased a large number of Prisoners with gems

6. You plugged the ethernet back in

7. You immediately checked the same profile you had been logged in throughout steps 1-6, and the Prisoners you purchased were all gone and the trophy was missing. 

 

Let me know if I'm understanding the steps correctly! We'll look into this one at The Behemoth.

No its like this

1 I was plaing A online match oof ball game 

2 My brother unplugged the router and i suddelny got disconnected

3 When the ethernet came back on i had lost all my heads that i had unlocked from playing the game and my silver trophy that you get for beating Normal Mode

I know you might not be able to get my heads back i just want to figure out what happend. I think when i got disconnected from the game all my saved data was deleted which basically  caused  a reset. I just found out today that i still have my achievement and stats so i dont know if you can some how track that back and find all my heads before all the data got deleted

 

Well -- we'll certainly do our best to figure out what's going on here!

 

What's your gamertag?

 

Also, you may want to try deleting and re-downloading your profile to see if your data gets restored. Here are some directions from Microsoft on how to do this: 

http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/profile-move-delete

My gamertag is NoTByA GrENAdE

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I was plaing BattleBlock Theater and my internet turned off when i turned my internet  back on all my heads plus my trophy were gone i dont know if you can find a way to get my heads back please help 

 

Hi -- we want to help you out but we need a bit more information!

 

It sounds to me like you may not have been logged into your profile while earning heads, and were playing as a Guest. When you say your internet turned off, how did this happen? Were you logged into one gamertag while online and was suddenly disconnected, or were you offline the entire time you were playing? Is there any chance you weren't actually logged into your profile and were playing as a Guest? 

 

You must be logged into a specific profile in order to save progress -- being offline shouldn't effect anything, though!

i was playing online Ball Game and my brother unplugged the router so the internet went off when i plugged it back in and got back my heads and trophy were gone

 

Does this describe what happened: 

1. You were playing Ball game signed into your regular profile, with no Prisoners earned

2. Brother unplugged the router

3. You finished your game

4. You earned a trophy -- which one?

5. You purchased a large number of Prisoners with gems

6. You plugged the ethernet back in

7. You immediately checked the same profile you had been logged in throughout steps 1-6, and the Prisoners you purchased were all gone and the trophy was missing. 

 

Let me know if I'm understanding the steps correctly! We'll look into this one at The Behemoth.

No its like this

1 I was plaing A online match oof ball game 

2 My brother unplugged the router and i suddelny got disconnected

3 When the ethernet came back on i had lost all my heads that i had unlocked from playing the game and my silver trophy that you get for beating Normal Mode

I know you might not be able to get my heads back i just want to figure out what happend. I think when i got disconnected from the game all my saved data was deleted which basically  caused  a reset. I just found out today that i still have my achievement and stats so i dont know if you can some how track that back and find all my heads before all the data got deleted

 

Well -- we'll certainly do our best to figure out what's going on here!

 

What's your gamertag?

 

Also, you may want to try deleting and re-downloading your profile to see if your data gets restored. Here are some directions from Microsoft on how to do this: 

http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/profile-move-delete

My gamertag is NoTByA GrENAdE

 

Thank you! 

 

Unfortunately... save data isn't stored by The Behemoth or Microsoft, so we won't be able to restore any lost data on our end. :-/ I'm not happy about it either.

 

We're going to try our hardest to reproduce this problem, though, so we can look into it for the future! And I'm going to give you some things you can do to try and recover your progress yourself, and/or re-earn your achievement. 

 

Prepare yourself for a wall o' text!!!!

 

FIRST... ANOTHER QUICK QUESTION!

You may have been accidentally signed into the wrong account while playing Ball Game --maybe?! Try signing in to any other accounts on your Xbox to see if the Solo Star achievement is unlocked there, and let me know what you find out!!

 

NEXT, TRY THIS!!

Please try recovering your data manually by deleting and re-downloading your profile. Here are directions from Microsoft on how to do this:

http://support.xbox....ile-move-delete

 

FINALLY, LOOK INTO THIS!!

Check your Solo Normal game now, to see how much progress you have. You need to have gotten a letter grade in every level (except Encores) to unlock this trophy, so make sure the game thinks you've done that!

 

If there is even a single level missing a letter grade, you can replay that level to re-earn your trophy.  I describe the easiest way to do this in the below thread:

http://forums.thebehemoth.com/index.php?/topic/14796-achievements-not-working/

 

IN CONCLUSION...

Again, we'll be looking into this on our end too! I'm trying every single option I can think of, this is an unusual one! :)

 

Thanks for your help and understanding!!

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Thank you! 

 

Unfortunately... save data isn't stored by The Behemoth or Microsoft, so we won't be able to restore any lost data on our end. :-/ I'm not happy about it either.

 

We're going to try our hardest to reproduce this problem, though, so we can look into it for the future! And I'm going to give you some things you can do to try and recover your progress yourself, and/or re-earn your achievement. 

 

Prepare yourself for a wall o' text!!!!

 

FIRST... ANOTHER QUICK QUESTION!

You may have been accidentally signed into the wrong account while playing Ball Game --maybe?! Try signing in to any other accounts on your Xbox to see if the Solo Star achievement is unlocked there, and let me know what you find out!!

 

NEXT, TRY THIS!!

Please try recovering your data manually by deleting and re-downloading your profile. Here are directions from Microsoft on how to do this:

http://support.xbox....ile-move-delete

 

FINALLY, LOOK INTO THIS!!

Check your Solo Normal game now, to see how much progress you have. You need to have gotten a letter grade in every level (except Encores) to unlock this trophy, so make sure the game thinks you've done that!

 

If there is even a single level missing a letter grade, you can replay that level to re-earn your trophy.  I describe the easiest way to do this in the below thread:

http://forums.thebehemoth.com/index.php?/topic/14796-achievements-not-working/

 

IN CONCLUSION...

Again, we'll be looking into this on our end too! I'm trying every single option I can think of, this is an unusual one! :)

 

Thanks for your help and understanding!!

 

 

 

 

Ok I well if you find out wait happend just tell. I thought you Behemoth would be able to like go to my global ranking and see how many gems i had before it reset me and give that amount of gems back cause it still says how many gems i had gotten but i still love the game and im going to try and get them back the only thing i cant get back is going to my Star Characters i hope your bringing the donunt and winsten

Edited by NotByA GreNade

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Let us know if deleting and re-downloading your profile worked to restore your heads and progress -- your profile may have gotten corrupted somehow, which would make it seem like you lost your save data. 

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Let us know if deleting and re-downloading your profile worked to restore your heads and progress -- your profile may have gotten corrupted somehow, which would make it seem like you lost your save data. 

 

 

 

I tried it and it didnt work i think it was because i messed it up cause when it first didnt work i turned my xbox off then back on and when back to Battleblock and i think it created another save causing my other save to delete completly. Hope you guys figure out what happend tho its not realy that big of deal for me i love the game so its kind of fun getting the stuff back

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This happened to me just now and I can describe in detail:


I was playing furbottom's features co-op with a friend, and I started to lag so I unplugged my xbox from the internet to reset it. When I logged back into xbox live (previously he traded me the castle crashers head) it kept telling me that i deserved a special head for playing castle crashers. after that i went into the gift shop to check out my heads- i just got all the square ones- and everything was gone. when I go into story mode its shows the beginning cutscene. the only thing i can fathom is that when you sign out of a profile while in a game it doesn't take you out of the level- it just gives you a default character and 10 gems like you just started to play the game. perhaps when you log back in it keeps the save data of when you were logged out.


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