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Hello.

 

Just about an hour ago I was playing Battleblock Theater with a friend on private server. She left from the computer for some time and left the game, I decided to leave the game on for some reason (just busy with other things). When I got back on to turn it off, someone else was in the game. He had a default rectangular face and no gems or yarn. I freaked out and left the game. When I checked my global ranking, I was at 0 and it shows that I'm using the rectangular prisoner. Last time I checked, I was somewhere between 1100-1200. I spent a lot of time ranking up and need help, or at least an explanation.

 

Thank you.

 

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Hi there! Apologies this happened to you -- I actually haven't heard of this before. Which platform ar eyou on -- XBLA, or Steam? And it sounds like you were hosting a private match? 

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Hi there! Apologies this happened to you -- I actually haven't heard of this before. Which platform ar eyou on -- XBLA, or Steam? And it sounds like you were hosting a private match? 

He mentioned a computer so I would say it was Steam

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Hi there! Apologies this happened to you -- I actually haven't heard of this before. Which platform ar eyou on -- XBLA, or Steam? And it sounds like you were hosting a private match? 

I'm using Steam, and it was a private match.

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Hi there! Apologies this happened to you -- I actually haven't heard of this before. Which platform ar eyou on -- XBLA, or Steam? And it sounds like you were hosting a private match? 

I'm using Steam, and it was a private match.

 

Thanks for confirming!

 

There was an issue awhile ago where the profile would appear as zeroed out under certain conditions. It would always return back to normal after a few hours, though, and we THOUGHT we had fixed all instances of that... can you tell me if the status has repaired itself? 

 

Have you lost progress in any other areas? 

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Hi there! Apologies this happened to you -- I actually haven't heard of this before. Which platform ar eyou on -- XBLA, or Steam? And it sounds like you were hosting a private match? 

I'm using Steam, and it was a private match.

 

Thanks for confirming!

 

There was an issue awhile ago where the profile would appear as zeroed out under certain conditions. It would always return back to normal after a few hours, though, and we THOUGHT we had fixed all instances of that... can you tell me if the status has repaired itself? 

 

Have you lost progress in any other areas? 

It has not been repaired, and I've lost no progress in any other areas.

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It has not been repaired, and I've lost no progress in any other areas.

 

 

Hi there! Apologies this happened to you -- I actually haven't heard of this before. Which platform ar eyou on -- XBLA, or Steam? And it sounds like you were hosting a private match? 

I'm using Steam, and it was a private match.

 

Thanks for confirming!

 

There was an issue awhile ago where the profile would appear as zeroed out under certain conditions. It would always return back to normal after a few hours, though, and we THOUGHT we had fixed all instances of that... can you tell me if the status has repaired itself? 

 

Have you lost progress in any other areas? 

 

We're going to attempt to reproduce this -- it may take a bit of time, but we'll ask you if we have any further questions. 

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Hello.

 

Just about an hour ago I was playing Battleblock Theater with a friend on private server. She left from the computer for some time and left the game, I decided to leave the game on for some reason (just busy with other things). When I got back on to turn it off, someone else was in the game. He had a default rectangular face and no gems or yarn. I freaked out and left the game. When I checked my global ranking, I was at 0 and it shows that I'm using the rectangular prisoner. Last time I checked, I was somewhere between 1100-1200. I spent a lot of time ranking up and need help, or at least an explanation.

 

Thank you.

 

Hey -- just one more clarification question. I had glossed over the "private server" before because I assumed you were talking about an invited game. 

 

Did you literally have a private server set up -- using hatachi or something else? The game needs to be connected to the Steam item server, so if you were not online and using a third-party game service, the game would not realize you had collected any gems (since its connection would be disrupted). 

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Hello.

 

Just about an hour ago I was playing Battleblock Theater with a friend on private server. She left from the computer for some time and left the game, I decided to leave the game on for some reason (just busy with other things). When I got back on to turn it off, someone else was in the game. He had a default rectangular face and no gems or yarn. I freaked out and left the game. When I checked my global ranking, I was at 0 and it shows that I'm using the rectangular prisoner. Last time I checked, I was somewhere between 1100-1200. I spent a lot of time ranking up and need help, or at least an explanation.

 

Thank you.

Hey -- just one more clarification question. I had glossed over the "private server" before because I assumed you were talking about an invited game. 

 

Did you literally have a private server set up -- using hatachi or something else? The game needs to be connected to the Steam item server, so if you were not online and using a third-party game service, the game would not realize you had collected any gems (since its connection would be disrupted). 

I apologize, it was a friends only lobby. There is however no need to go further, I got on moments ago to see it has been fixed. Thank you very much :)

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Hello.

 

Just about an hour ago I was playing Battleblock Theater with a friend on private server. She left from the computer for some time and left the game, I decided to leave the game on for some reason (just busy with other things). When I got back on to turn it off, someone else was in the game. He had a default rectangular face and no gems or yarn. I freaked out and left the game. When I checked my global ranking, I was at 0 and it shows that I'm using the rectangular prisoner. Last time I checked, I was somewhere between 1100-1200. I spent a lot of time ranking up and need help, or at least an explanation.

 

Thank you.

Hey -- just one more clarification question. I had glossed over the "private server" before because I assumed you were talking about an invited game. 

 

Did you literally have a private server set up -- using hatachi or something else? The game needs to be connected to the Steam item server, so if you were not online and using a third-party game service, the game would not realize you had collected any gems (since its connection would be disrupted). 

I apologize, it was a friends only lobby. There is however no need to go further, I got on moments ago to see it has been fixed. Thank you very much :)

 

Glad to hear that!

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