XBOne Pro Controller - RT (Magic) Not Working

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I’ve searched everywhere and can’t find the answer to this issue. Another user had the same issue (including LT not working) but there was no link to his answer. 


When I play Remastered I cannot get my magic to work for Red Knight. I’ve already learned a spell but my magic just doesn’t charge when I hold RT. 


Ive tried restarting the game, console and checking batteries. The controller is brand new so it should work fine. How do I fix this?

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