Castle Crashers Switch second character not moving

[Jimena 0]

We’ve had this game for months. And since the very beginning we cannot play it in multiplayer mode. We called Nintendo support and they said they couldn’t do anything, until the creators fixed it. We’ve been trying multiple times but as soon as we press local play, the first player can move but the second one is unable to move at all. It can only jump and hit. Please help, we’ve been trying to play this game for a long time! 

[Roxanne 1]

Hi Jimena!

We're sorry to hear you're having trouble with the game! This is not an issue we have encountered before -- if you don't mind, please submit a ticket directly to support.thebehemoth.com so our team can look into it and try to get it resolved for you.

Thanks!

[SumSnaxx4J 0]

It's a broken joy-cons bruv